Refund policy

30-day returns

You can request a change-of-mind return within 30 days of receiving your WYRLOX order. Please notify us within this period and send the goods back within 14 days of notifying us.

How to start a return

Contact WYRLOX with your order number and the items you wish to return. You do not need to give a reason for a change-of-mind cancellation. If there is a fault or delivery problem, please describe it so we can help.

Please contact us before posting your return. We will provide the correct UK return address and instructions. Where a return is routed to our Amazon fulfilment partner, we will provide the return authorisation document and explain which document goes inside the parcel. Please use the address provided for your return, rather than the address on the original delivery package. This process does not restrict your statutory cancellation rights.

Return postage

  • Change of mind: you are responsible for the direct cost of return postage.
  • Faulty, damaged on arrival, incorrect or not-as-described items: WYRLOX will cover reasonable return postage costs. Contact us so we can arrange the return or explain reimbursement.

A return address or authorisation label is not necessarily a prepaid postage label. We recommend keeping proof of postage.

Returning your kit

Please pack the kit securely and return the tools and accessories supplied with it. Use the original packaging where practical. You may inspect the goods as you would in a shop. For change-of-mind returns, we may make a deduction for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law. We do not charge a restocking fee.

Refunds

Refunds are issued by WYRLOX to the original payment method. For change-of-mind returns, we will refund you without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. If we arrange collection, the applicable statutory refund deadline will apply. Your payment provider may take additional time to display the credit.

For cancellation of a whole order, any standard outbound delivery charge you paid will also be refunded. Our UK Standard Delivery is free. We do not deduct the cost of that free outbound delivery from your refund.

Your consumer rights

This policy does not limit your UK statutory rights, including your rights where goods are faulty, not as described or not fit for purpose. The 30-day change-of-mind period does not limit those rights. Refunds due for faulty goods will be made without undue delay and within 14 days of our agreeing that you are entitled to a refund.